With 42 years of experience in various claims roles, my solid and professional reputation in the marine claims industry enabled me to manage a field office, then regions, and finally nationally. After taking over my first regional claims office in 2000, I increased the efficiency of the staff in the region to consistently meet and exceed the goals and directives that were asked of us. I built a loyalty in my staff that was shown in their commitment to me and many of the adjusters I hired and trained remained loyal to me for 20+ years.
I have personally mediated over four hundred claims, numerous being pre-suit mediations. This experience led to the successful implementation of a mediation program in 2001 that was later executed companywide. I consider this initiative to be reflective of my philosophy of managing the ultimate cost of claims.
My philosophies for claims handling
Resolve all areas of reasonable doubt in favor of the Assured
Where no coverage or question of fact exists, any insurer cannot honor a claim. Claims which can be legally resisted should be resisted.
So-called "Nuisance Value" claims, claims without any merit whatsoever should be resisted, while taking into consideration if the cost to defend such claims will exceed cost to settle.
Pay claims properly and promptly
Adherence to laws regulations and standards of ethics.
Technical knowledge is achieved and maintained by self-study through formal and informal education programs.
Remain responsive to the needs of agents, brokers and assureds.
Claims is a service business and the delivery of prompt and proper claim service is the top priority.
Collaborating closely with underwriters on account management, developing wordings, and enhancing client relationships
Additional Strengths
Administering staff to effectively run a marine claims unit, reporting figures and large losses, monitoring monthly claims activity, reporting trends, and maintaining a cost-effective network of attorneys and surveyors
Developing talent either by bringing in adjusters from other disciplines and teaching marine intricacies, or in the hiring of graduates and mentoring them to a path in ocean marine